Hairdressers are crucial people in our lives, not because they make us look good, but their workstation is a safe haven for people to talk about a variety of things that goes on in their lives. This is a place where a person stays roughly 30 minutes engaging his or her peers on things that affect them. The discussions invoke political connotations, social undertones, professional engagements, fashion trends, among others. With additional services like massage parlours and magazine corners, the conversations might get more specific and personal. With this premises in mind, there are certain expectations one should consider while visiting his or her hairdresser.
- Time Factor – a lot goes in in preparation for a haircut, either a wait in line, workstation preparation or the time work on their hair. In all the barber shop London has, there are many customers who are loyal to a certain brand, which might cause commotions in being attended to. Some experts will argue that 15 minutes is sufficient time to work with. However, if your barber has booking services, it will perfectly sort out the time issue. From this plan, if a customer gets late, the praise or blame lies on his shoulders.
- Engagements – while a customer is being attended to, or waiting in line, there is some free time to spare where someone might decide to open up. This is a good icebreaker to a hearty customer-hairdresser professional relationship. Customer loyalty manifests in different forms; some clients love a certain barber shop because they are a source of business or social inspiration. Some love hairdressers because they are not dabbling in other people’s affairs. At the end of the day, the customer is king; if he or she starts a conversation, join in where necessary but do not over-indulge.
- Personalities – with the advent of technology, most people rely on their gadgets to get something somewhere done. It may be texting, calling or e-mailing. Nearly all barber shop London houses do not mind this as long as it does not affect their rate of work. However, for the sake of time and other clients, it is sensible to either excuse yourself or do it when it will cause little disturbance.
- Appreciation – this is a presumptuous issue, with everyone having their own perception. Appreciation is not a mandatory thing for a customer, but a voluntary one, and mostly occurs when they are satisfied with the work done. There should be no benchmark
- Customer Relations – for a good hairdresser to understand how their clients feel, they should create a system to gather information on the service provided. Some observations, like tipping, shows customer satisfaction but the magnitude of satisfaction is not immediately established. On the other hand, if they are not satisfied, the hairdresser should understand their flaws and design a way of correcting them. Such experiences create a working rhythm that can be assimilated by the workforce.